Questions and Answers : Windows : LHC not downloading work on new Windows 11 PC
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Craig Dickinson

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Message 49920 - Posted: 9 Apr 2024, 19:51:15 UTC

I've not had issues running any of the LHC apps on my previous Win 10 PC.

Setup new PC running Win 11, latest BOINC, latest VBOX + Extensions, checked SVM / AMD-V is supported and enabled in UEFI, Windows Virtual Platform enabled, Hyper-V disabled, WSL installed.

Still not getting tasks for any LHC project, have no work runing for any other projects, have CPU & GPU tasks enabled and cores, memory & disk space all above stated requirements.

Anyone got any idea's on what the issue is as the project isn't giving any error messages just saying no work sent, BOINC startup info below.

09/04/2024 20:35:46 | | cc_config.xml not found - using defaults
09/04/2024 20:35:46 | | Starting BOINC client version 7.24.1 for windows_x86_64
09/04/2024 20:35:46 | | log flags: file_xfer, sched_ops, task
09/04/2024 20:35:46 | | Libraries: libcurl/8.2.1-DEV Schannel zlib/1.2.13
09/04/2024 20:35:46 | | Data directory: C:\ProgramData\BOINC
09/04/2024 20:35:46 | | Running under account crd
09/04/2024 20:35:46 | | OpenCL: AMD/ATI GPU 0 (ignored by config): AMD Radeon RX 7800 XT (driver version 3608.0 (PAL,LC), device version OpenCL 2.0 AMD-APP (3608.0), 16368MB, 16368MB available, 16658 GFLOPS peak)
09/04/2024 20:35:46 | | OpenCL: AMD/ATI GPU 1: AMD Radeon(TM) Graphics (driver version 3608.0 (PAL,LC), device version OpenCL 2.0 AMD-APP (3608.0), 24593MB, 24593MB available, 563 GFLOPS peak)
09/04/2024 20:35:50 | | Windows processor group 0: 24 processors
09/04/2024 20:35:50 | | Host name: CD_PC
09/04/2024 20:35:50 | | Processor: 24 AuthenticAMD AMD Ryzen 9 7900X 12-Core Processor [Family 25 Model 97 Stepping 2]
09/04/2024 20:35:50 | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 htt pni ssse3 fma cx16 sse4_1 sse4_2 movebe popcnt aes f16c rdrandsyscall nx lm avx avx2 sse4a osvw wdt topx page1gb rdtscp fsgsbase bmi1 smep bmi2
09/04/2024 20:35:50 | | OS: Microsoft Windows 11: Professional x64 Edition, (10.00.22631.00)
09/04/2024 20:35:50 | | Memory: 63.21 GB physical, 67.21 GB virtual
09/04/2024 20:35:50 | | Disk: 1.82 TB total, 616.21 GB free
09/04/2024 20:35:50 | | Local time is UTC +1 hours
09/04/2024 20:35:50 | | WSL detected:
09/04/2024 20:35:50 | | [Ubuntu] (default): Linux Ubuntu (Ubuntu 22.04.3 LTS [5.15.146.1-microsoft-standard-WSL2])
09/04/2024 20:35:50 | | VirtualBox version: 7.0.14
09/04/2024 20:35:55 | LHC@home | General prefs: from LHC@home (last modified 31-Mar-2024 15:06:26)
09/04/2024 20:35:55 | LHC@home | Computer location: home
09/04/2024 20:35:55 | LHC@home | General prefs: no separate prefs for home; using your defaults
09/04/2024 20:35:56 | | Preferences:
09/04/2024 20:35:56 | | - When computer is in use
09/04/2024 20:35:56 | | - 'In use' means mouse/keyboard input in last 3.00 minutes
09/04/2024 20:35:56 | | - max CPUs used: 18
09/04/2024 20:35:56 | | - Use at most 75% of the CPU time
09/04/2024 20:35:56 | | - max memory usage: 56.89 GB
09/04/2024 20:35:56 | | - When computer is not in use
09/04/2024 20:35:56 | | - max CPUs used: 18
09/04/2024 20:35:56 | | - Use at most 75% of the CPU time
09/04/2024 20:35:56 | | - max memory usage: 56.89 GB
09/04/2024 20:35:56 | | - Leave apps in memory if not running
09/04/2024 20:35:56 | | - Store at least 3.00 days of work
09/04/2024 20:35:56 | | - Store up to an additional 6.00 days of work
09/04/2024 20:35:56 | | - max disk usage: 100.00 GB
09/04/2024 20:35:56 | | - (to change preferences, visit a project web site or select Preferences in the Manager)
09/04/2024 20:35:56 | | Setting up project and slot directories
09/04/2024 20:35:56 | | Checking active tasks
09/04/2024 20:35:56 | Einstein@Home | URL https://einstein.phys.uwm.edu/; Computer ID 13180436; resource share 100
09/04/2024 20:35:56 | latinsquares | URL https://boinc.multi-pool.info/latinsquares/; Computer ID 134531; resource share 100
09/04/2024 20:35:56 | LHC@home | URL https://lhcathome.cern.ch/lhcathome/; Computer ID 10848959; resource share 100
09/04/2024 20:35:56 | Moo! Wrapper | URL http://moowrap.net/; Computer ID 1329209; resource share 100
09/04/2024 20:35:56 | NumberFields@home | URL http://numberfields.asu.edu/NumberFields/; Computer ID 2879613; resource share 100
09/04/2024 20:35:56 | Rosetta@home | URL https://boinc.bakerlab.org/rosetta/; Computer ID 6286648; resource share 100
09/04/2024 20:35:56 | | Setting up GUI RPC socket
09/04/2024 20:35:56 | | Checking presence of 53 project files
09/04/2024 20:35:56 | LHC@home | Sending scheduler request: To fetch work.
09/04/2024 20:35:56 | LHC@home | Requesting new tasks for CPU and AMD/ATI GPU
09/04/2024 20:35:57 | LHC@home | Scheduler request completed: got 0 new tasks
09/04/2024 20:35:57 | LHC@home | No tasks sent
09/04/2024 20:35:57 | LHC@home | Project requested delay of 6 seconds
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computezrmle
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Message 49921 - Posted: 9 Apr 2024, 20:41:25 UTC - in response to Message 49920.  

Hyper-V disabled, WSL installed.

This is mutually exclusive.
If you have WSL enabled Hyper-V is not disabled, hence may prohibit VirtualBox.

Please make your computers visible to check this.
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Message 49922 - Posted: 9 Apr 2024, 21:07:51 UTC - in response to Message 49920.  

Found it:
https://lhcathome.cern.ch/lhcathome/show_host_detail.php?hostid=10848959

This is what the computer details report:
Virtualbox (7.0.14) installed, CPU does not have hardware virtualization support

Now, check the forum for posts explaining this, e.g. this thread:
https://lhcathome.cern.ch/lhcathome/forum_thread.php?id=6098&postid=49307#49307
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Emmanuel Mar
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Message 49923 - Posted: 10 Apr 2024, 8:23:28 UTC - in response to Message 49920.  
Last modified: 10 Apr 2024, 8:27:37 UTC

Hello, in order for virtualbox to execute tasks you need to enter Windows Security or Windows Defender, Device Security, Core Isolation/ deactivate this option/ restart the computer.
You have to have the hardware virtualization options activated in the bios/cpu/.

As long as you have Windows Security or Windows Defender protecting the CPU core (core isolation) it will always indicate that there is no hardware virtualization
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rob

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Message 49924 - Posted: 10 Apr 2024, 9:47:17 UTC - in response to Message 49922.  

The AMD Ryzen 9 7900X has virtualization support, but this is turned OFF by default, and report "virtualization not supported". Check in the BIOS that virtualization is enabled, then turn it ON. After rebooting that error message should disappear, however other messages may then appear, which may take a fair bit of work to clear them. Most common is trying to run the "BOINC supplied" form of virtual machine on a computer that has (or has had) the MS version of Linux installed, the two just aren't compatible with each other despite having very similar names....
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Message 49925 - Posted: 10 Apr 2024, 10:01:16 UTC - in response to Message 49924.  

The AMD Ryzen 9 7900X has virtualization support, but this is turned OFF by default, and report "virtualization not supported". Check in the BIOS that virtualization is enabled, then turn it ON. After rebooting that error message should disappear, however other messages may then appear, which may take a fair bit of work to clear them. Most common is trying to run the "BOINC supplied" form of virtual machine on a computer that has (or has had) the MS version of Linux installed, the two just aren't compatible with each other despite having very similar names....

What is this?
Could you please explain what you understand as '"BOINC supplied" form of virtual machine'?
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Message 49926 - Posted: 10 Apr 2024, 10:31:06 UTC - in response to Message 49925.  

WSL
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computezrmle
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Message 49927 - Posted: 10 Apr 2024, 10:35:40 UTC - in response to Message 49926.  

WSL

Nope.
WSL is not "BOINC supplied".
And I asked rob about his interpretation.
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Message 49928 - Posted: 10 Apr 2024, 10:46:19 UTC - in response to Message 49926.  
Last modified: 10 Apr 2024, 10:51:46 UTC

WSL

Have it tested in Win11pro, but went back to Virtualbox VM.
btw, everyone can write something in this folder!!
https://lhcathome.cern.ch/lhcathome/forum_thread.php?id=6098&postid=49749#49749
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Message 49929 - Posted: 10 Apr 2024, 13:18:59 UTC - in response to Message 49925.  

Quite simple, NOT WSL, but the VM that is bundled with BOINC when downloaded from the BOINC site.
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Message 49930 - Posted: 10 Apr 2024, 13:52:56 UTC - in response to Message 49929.  

That's the point.
BOINC does not bundle a VM.
It bundles a VirtualBox software packet which can be used to run VMs.
Each (vbox) task from this project then runs vboxwrapper which creates, runs and finally removes a distinct VirtualBox VM for the task.

It usually does not matter where you get VirtualBox from, as long as it is a more or less recent version (currently 6.1 or 7.0).
All of them suffer from the same problems that are discussed in the other thread (and many posts before).
It's the Windows options that must be correctly used.

And that's also the reason why it makes no sense to discuss any self created VMs in this context.
Neither WSL based ones nor VirtualBox base ones.
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Message 49931 - Posted: 10 Apr 2024, 23:41:24 UTC - in response to Message 49923.  

Hello, in order for virtualbox to execute tasks you need to enter Windows Security or Windows Defender, Device Security, Core Isolation/ deactivate this option/ restart the computer.
You have to have the hardware virtualization options activated in the bios/cpu/.

As long as you have Windows Security or Windows Defender protecting the CPU core (core isolation) it will always indicate that there is no hardware virtualization



Thanks Emmanuel, this resolved the issue I now have Theory and CMS units downloading.
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Questions and Answers : Windows : LHC not downloading work on new Windows 11 PC


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