Questions and Answers : Getting started : Issues changing email address
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Bob Moore

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Message 33561 - Posted: 29 Dec 2017, 14:03:10 UTC

I have a new email address to register. The old one is now dead. When I go to the page to CHANGE EMAIL ADDRESS, I can enter the new address, but whether I input the old password or a new one, I get INVALID PASSWORD. What am I doing wrong?
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Profile Ray Murray
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Message 33570 - Posted: 29 Dec 2017, 20:43:09 UTC - in response to Message 33561.  

Hi Bob,
You have managed to log in to post your question so should be abe to use that same log-in password to change your e-mail. Only thing I can think of is that you are still attached to the old site? If so, at your convenience, (perhaps after completing your current batch of work), could you detach then attach to the new url https://lhcathome.cern.ch/lhcathome/ using your OLD e-mail so that the system recognises you and you don't lose the credit you have already earned, then change the e-mail to your new one.
Hope that solves it.
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Profile MAGIC Quantum Mechanic
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Message 33585 - Posted: 31 Dec 2017, 4:01:44 UTC

It looks like he has it fixed Ray

https://lhcathome.cern.ch/lhcathome/hosts_user.php?sort=rpc_time&rev=0&show_all=1&userid=133599

(this may be my first post in 14 years on this *Getting Started* thread}
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T9K

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Message 33607 - Posted: 31 Dec 2017, 20:21:29 UTC - in response to Message 33561.  

I have a new email address to register. The old one is now dead. When I go to the page to CHANGE EMAIL ADDRESS, I can enter the new address, but whether I input the old password or a new one, I get INVALID PASSWORD. What am I doing wrong?

same here, no old Sys Attached or WU in Work

PLS Check/Fix this Problem, i have my old Mail Address only ~6 Weeks left

T9K
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neutrino.1234

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Message 33632 - Posted: 2 Jan 2018, 18:27:06 UTC - in response to Message 33561.  

I have a new email address to register. The old one is now dead. When I go to the page to CHANGE EMAIL ADDRESS, I can enter the new address, but whether I input the old password or a new one, I get INVALID PASSWORD. What am I doing wrong?


Also having the same issue here.
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Kezine

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Message 33648 - Posted: 4 Jan 2018, 13:22:27 UTC

Same issue here
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Crystal Pellet
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Message 33651 - Posted: 4 Jan 2018, 15:25:47 UTC

Not sure whether it's related, but there was an issue 3 - 4 weeks ago about missing accounts.

https://lhcathome.cern.ch/lhcathome/forum_thread.php?id=4537
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enginerd

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Message 33734 - Posted: 9 Jan 2018, 0:44:15 UTC

BUMP
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Melrodro

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Message 33829 - Posted: 13 Jan 2018, 14:05:22 UTC

I'm facing the same issue :(
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Profile Laurence
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Message 33868 - Posted: 15 Jan 2018, 10:50:38 UTC - in response to Message 33829.  

This issue should now be fixed.
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T9K

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Message 33881 - Posted: 16 Jan 2018, 18:38:35 UTC - in response to Message 33868.  

thank you, it works
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Melrodro

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Message 33882 - Posted: 16 Jan 2018, 22:27:00 UTC - in response to Message 33868.  

Now it works!
Thank you very much
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Lord Helmet

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Message 35078 - Posted: 23 Apr 2018, 12:05:25 UTC - in response to Message 33868.  

Alas, it's back - or never went away, anyway: I cannot change my address either.
I can change other things like screenname etc, though.
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John A.

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Message 35130 - Posted: 1 May 2018, 12:06:38 UTC

Same issue. All my stuff in the account is intact; I just can't change my password.

As others have noted, it does not accept any password. And yes, I am using the one I logged in with.
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CommLync

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Message 35196 - Posted: 8 May 2018, 21:15:10 UTC
Last modified: 8 May 2018, 21:16:54 UTC

I have the same issue, different error. The error is always Invalid Email Address. I even tried to create a new account, same issue, it thinks my new email address is invalid.

How can I change my email address?
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Joe Moschinger

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Message 35236 - Posted: 12 May 2018, 13:24:52 UTC

Bumping.

Same issue. Can login but cannot change email address.Keeps saying invalid password no matter what I try. The email address I used to register years ago is no longer usable/active and I need to change it to my current email address
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captainjack

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Message 35244 - Posted: 12 May 2018, 20:16:26 UTC - in response to Message 35236.  

I can't change my email address here or at the test site either. Maybe when they fix it here, it will work there too.
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Profile MrBad

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Message 35368 - Posted: 25 May 2018, 5:15:33 UTC - in response to Message 35244.  

Same Problem here. Ive removed Project and ad new. I can log in with old email but cant change email --> wrong password! Iss there any help? thx
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Profile Laurence
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Message 35376 - Posted: 25 May 2018, 17:51:33 UTC - in response to Message 35368.  

Please try again.
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Profile MrBad

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Message 35398 - Posted: 29 May 2018, 5:37:44 UTC - in response to Message 35376.  

Hey! It works. Thank you. :-)
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Questions and Answers : Getting started : Issues changing email address


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