Questions and Answers : Windows : CPU does not have hardware virtualization support
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Thomas

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Message 48716 - Posted: 1 Oct 2023, 18:52:11 UTC

Before you say anything, yes, I know this has been posted a thousand times. But I recently built a new computer and upgraded to Windows 11. I have gone through the checklist, numerous times, and I'm quite frustrated and getting to the point of giving up. Hyper -V and anything else VM related in windows is off and uninstalled. Core isolation is off. No WSL's. SVM is enabled in BIOS. CPU-V gives me two green checks. Virtubox appears to work. Computer hardware is current.

https://lhcathome.cern.ch/lhcathome/show_host_detail.php?hostid=10553062

Yet, it says "CPU does not have hardware virtualization support". Event log simply states "No Tasks Sent". The computer page also says it completed a task, but it never has, and the date is wrong. Startup event log is:

10/1/2023 2:13:08 PM | | log flags: file_xfer, sched_ops, task, cpu_sched, cpu_sched_status
10/1/2023 2:13:08 PM | | Libraries: libcurl/8.2.1-DEV Schannel zlib/1.2.13
10/1/2023 2:13:08 PM | | Data directory: E:\BOINC
10/1/2023 2:13:08 PM | | Running under account Thomas
10/1/2023 2:13:09 PM | | CUDA: NVIDIA GPU 0: NVIDIA GeForce GTX 1060 6GB (driver version 536.99, CUDA version 12.2, compute capability 6.1, 6144MB, 6144MB available, 4698 GFLOPS peak)
10/1/2023 2:13:09 PM | | OpenCL: NVIDIA GPU 0: NVIDIA GeForce GTX 1060 6GB (driver version 536.99, device version OpenCL 3.0 CUDA, 6144MB, 6144MB available, 4698 GFLOPS peak)
10/1/2023 2:13:09 PM | | Windows processor group 0: 16 processors
10/1/2023 2:13:09 PM | | Host name: Tom7700X
10/1/2023 2:13:09 PM | | Processor: 16 AuthenticAMD AMD Ryzen 7 7700X 8-Core Processor [Family 25 Model 97 Stepping 2]
10/1/2023 2:13:09 PM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 htt pni ssse3 fma cx16 sse4_1 sse4_2 movebe popcnt aes f16c rdrandsyscall nx lm avx avx2 sse4a osvw wdt topx page1gb rdtscp fsgsbase bmi1 smep bmi2
10/1/2023 2:13:09 PM | | OS: Microsoft Windows 11: Professional x64 Edition, (10.00.22621.00)
10/1/2023 2:13:09 PM | | Memory: 63.74 GB physical, 67.74 GB virtual
10/1/2023 2:13:09 PM | | Disk: 2.73 TB total, 1.74 TB free
10/1/2023 2:13:09 PM | | Local time is UTC -4 hours
10/1/2023 2:13:09 PM | | No WSL found.
10/1/2023 2:13:09 PM | | VirtualBox version: 7.0.10
10/1/2023 2:13:09 PM | | Config: don't compute while Teams.exe is running
10/1/2023 2:13:09 PM | | Config: use all coprocessors
10/1/2023 2:13:09 PM | LHC@home | General prefs: from LHC@home (last modified 30-Sep-2023 13:19:32)
10/1/2023 2:13:09 PM | LHC@home | Computer location: home
10/1/2023 2:13:09 PM | | General prefs: using separate prefs for home
10/1/2023 2:13:09 PM | | Reading preferences override file
10/1/2023 2:13:10 PM | | Preferences:
10/1/2023 2:13:10 PM | | - When computer is in use
10/1/2023 2:13:10 PM | | - 'In use' means mouse/keyboard input in last 5.00 minutes
10/1/2023 2:13:10 PM | | - don't compute
10/1/2023 2:13:10 PM | | - don't use GPU
10/1/2023 2:13:10 PM | | - max CPUs used: 16
10/1/2023 2:13:10 PM | | - Use at most 100% of the CPU time
10/1/2023 2:13:10 PM | | - suspend if non-BOINC CPU load exceeds 25%
10/1/2023 2:13:10 PM | | - max memory usage: 31.87 GB
10/1/2023 2:13:10 PM | | - When computer is not in use
10/1/2023 2:13:10 PM | | - max CPUs used: 16
10/1/2023 2:13:10 PM | | - Use at most 100% of the CPU time
10/1/2023 2:13:10 PM | | - suspend if non-BOINC CPU load exceeds 25%
10/1/2023 2:13:10 PM | | - max memory usage: 57.36 GB
10/1/2023 2:13:10 PM | | - Suspend if running on batteries
10/1/2023 2:13:10 PM | | - Store at least 0.10 days of work
10/1/2023 2:13:10 PM | | - Store up to an additional 0.50 days of work
10/1/2023 2:13:10 PM | | - max disk usage: 100.00 GB
10/1/2023 2:13:10 PM | | - (to change preferences, visit a project web site or select Preferences in the Manager)

LHC seems to have combined my pre-build rig (Win10 FX8350) with my new rig. Can they be unmerged? Any idea what's going on here in general? Would this update on the LHC page if I did get it right, or do I need to start over?

Thanks!
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maeax

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Message 48718 - Posted: 1 Oct 2023, 19:15:13 UTC
Last modified: 1 Oct 2023, 19:15:35 UTC

10/1/2023 2:13:09 PM | | VirtualBox version: 7.0.10
10/1/2023 2:13:09 PM | | Config: don't compute while Teams.exe is running
10/1/2023 2:13:09 PM | | Config: use all coprocessors

Seeing this line with Teams.exe. Don't know what it is?
Team from Win11?
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rob

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Message 48719 - Posted: 1 Oct 2023, 20:43:53 UTC

Make sure you've got virtualisation enabled in the BIOS. Without it being enabled then most(all?) VM won't run properly.
As for Teams.exe - teams is MS's conferencing software, a bit like Zoom, but done by MS. This may be shipped and auto-installed with Windows 11. Check through the load at boot list and, unless you really need it, it can be safely removed.
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Thomas

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Message 48720 - Posted: 2 Oct 2023, 1:35:02 UTC - in response to Message 48719.  
Last modified: 2 Oct 2023, 1:35:58 UTC

SVM is enabled in BIOS. Also, VM does work, and CPU-V gives me two green checks. As for Teams, its installed, but it's not running. If I did, it simply wouldn't run any WU, and other WU's work fine. LHC is the only problem.
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Thomas

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Message 48721 - Posted: 2 Oct 2023, 1:40:57 UTC - in response to Message 48718.  

Teams is Microsoft Teams. It's like Skype/Zoom. It does not run at boot and does not run in the background. Besides, that would stop WU's from processing, not prevent WUs from being downloaded. Nor does it explain the "CPU does not have hardware virtualization support" notation. It's something else and I have no idea what.
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rob

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Message 48725 - Posted: 2 Oct 2023, 6:42:08 UTC - in response to Message 48721.  

Sometimes teams will do a "dummy start" during boot, but as you say it shouldn't stop BOINC running tasks from projects, unless it has been added to the "don't run if one of the these apps is running" list, in which case BOINC will prevent any task from running.
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Thomas

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Message 48729 - Posted: 2 Oct 2023, 18:45:03 UTC - in response to Message 48725.  
Last modified: 2 Oct 2023, 18:46:37 UTC

Yes, Teams typically starts on boot and runs in the background as a default. I've turned that off. Its also not running in task manager. But as I was saying, that would only pause WU's, not prevent them from downloading. It would also pause all WU's for all projects, and all other projects work fine. I also set it to "run always" so that and other preferences are ignored anyway. So its not the Teams rule.
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maeax

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Message 48730 - Posted: 3 Oct 2023, 7:25:48 UTC - in response to Message 48729.  

AMD Ryzen 7 7700X 8-Core Processor [Family 25 Model 97 Stepping 2]
This Processor is a new one.
It can be, you need some updates (BIOS, or from Windows) to let it running with
Hardware-Acceleration.
https://www.amd.com/de/products/cpu/amd-ryzen-7-7700x
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Questions and Answers : Windows : CPU does not have hardware virtualization support


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